FAQ

Frequently Asked Questions

Q: Can a Broken Crocs Strap Rivet or Button really be replaced with new parts?
A: Yes, Crocs Classic Clogs and similar Crocs Alternatives can be repaired with our quality rivets.

Q: Is the repair easy?
A: Yes, less than 10 seconds and no tools are required.

Q: Are your fasteners genuine Crocs rivets.
A: No, but they are manufactured to a very similar specification.

Q: Why do your rivets not feature the Crocs logo?
A: The Crocs logo is a trademark and protected under copyright laws.

Q: Are ClogsDoc Rivets compatible with all Crocs Shoes and straps?
A: No. ClogsDoc Rivets are not suitable for Crocs Yukon Collection, Crocs Turbo Straps, third-party straps, or shoes with straps utilizing plastic/metal hooks to attach to the rivets.

Q: Does your fastener work with similar "Knock-off" clogs?
A: Yes, it fits most Crocs alternatives with straps made from EVA.

Q: Is your fastener only available in black?
A: Yes, satin black. The heads can be painted and most nail polishes will adhere to the surface.

Q: Do you offer a warranty?
A: At this time, due to the low cost of our product, we do not offer a warranty.  We encourage our customers to consider our ClogsDoc Rivets 4-Pack so you will have spares should you need them.

Q: What is your Return Policy?
A: ClogsDoc Rivets can be returned within 30 days of your order date, so long as the rivet packs are in their original unused/unopened condition and not damaged in any way.  Buyer must contact us first by sending an email to:  returns@clogsdocusa.com for approval.  Buyer is responsible for return postage (First Class Mail Package w/tracking).  Contact us at support@clogsdocusa.com for more information.

ADVISORY: WARNING! Chocking Hazard, small parts, not suitable for children under three years of age.

Crocs Inc. was not involved in the creation or development of this product and is not a sponsor, partner or affiliated with our brand. Crocs™ is a trademark of Crocs Inc.